We have outlined our return/exchange policy to ensure that any and all problems are efficiently resolved in a timely manner. Please inspect your order carefully upon receipt with the driver present. Any damage should be refused at the time of delivery and noted by the carrier.
If the missing parts or shipping damage is discovered after the items have been received, report all that to our customer service within 5 business days of receiving the items. We cannot honor any damage or missing parts claims after the 5 day period.
If you are dissatisfied with your purchase of brand new items, please notify our customer service within 15 days from receipt of the items. We cannot honor any returns after the 15 day period.
All items are subject to a 15% restocking fee on all returnable items within the 15 days of the purchasing date depending on their condition when returned.
The returned item must be in the original packaging material or something equivalent (protective sleeve or bag).
When a return is requested due to our error, we will arrange to return the product.
For non-defective returns, you will be responsible for arranging return transportation.
Credit will be given for the returned item and freight when the item is received and inspected by us.
Open box items are sold as is and as long as they are in working condition, we do not offer a full refund. If there is any defect or issue with them, we offer a partial refund up to %30 or an exchange opportunity.
Though rare, our errors may include wrong size/color, wrong address, wrong item, duplicate shipment, cancelled order prior to ship date, etc.